The payment methods we accept are the ones shown at checkout. We list them there rather than here, so that this page can never promise a method that is not actually switched on.
When you are charged
Your card is charged when you place the order, not when it ships. If we cannot fulfill the order, you are refunded in full within 5 business days.
What appears on your statement
The charge is made by festiviaz, operated by HELM COMMERCE LLC. If you see a charge you do not recognize, email support@festiviaz.com with the amount and date before contacting your bank, and we will confirm whether it is ours.
Currency and tax
All prices are in US dollars. Sales tax is added at checkout where it applies, based on your delivery address. The total you approve at checkout is the total you pay. There is nothing further to pay on delivery.
Card security
We never see or store your full card number. Payment is handled by our payment processor, and the card details you enter go to them directly. We receive only a confirmation and the last four digits.
If a payment fails
A failed payment means no order was created. Your bank may still show a pending authorization; it drops off on its own, usually within 5 business days. Try again, or use a different method, and contact your bank if the hold does not clear.
Duplicate charges
Email support@festiviaz.com if you see the same amount twice. Send both statement lines and the order number. Where a duplicate is confirmed, we refund it within 5 business days.
Chargebacks
Contact us before you open a chargeback. Most cases are a delivery still inside the 11 to 17 business day window, and we can usually resolve it the same day. You can also call +1 948-261-7395.