Delivery
How long will my order take?
11 to 17 business days in total: 3 to 5 business days of processing, then 8 to 12 business days in transit. Orders placed after 6:00 PM Mountain Time start the next business day.
How much is shipping?
$7.95 on orders under $60, and free on orders of $60 or more.
Where does my order ship from?
Our supplier's warehouse in China. We do not hold stock in the United States.
Will I pay customs or duty?
No. Duty is already covered and nothing extra is collected on delivery.
My tracking number shows nothing.
Tracking usually takes 3 to 5 business days to register its first scan. That gap is normal.
Do you ship outside the United States?
No. We ship to all 50 states, DC, Puerto Rico and APO/FPO/DPO addresses only.
Sizing
Which length should I choose?
On most adults, 16 inches sits at the base of the neck, 18 inches sits just below the collarbone, and 20 inches sits on the chest. 18 inches is the safest choice when you are buying for someone else.
Can I layer two of these?
Yes, if you pick lengths at least 2 inches apart so the pendants do not collide.
Materials
Is the gold solid?
No. The gold-tone pieces on this site are plated or PVD coated over brass, alloy or stainless steel. Where an item is sterling silver, the listing says sterling silver, as stated by our supplier.
Will it turn my skin green?
Plated jewelry wears with time, and how fast depends on skin chemistry, perfume and water. Take pieces off before showering and swimming and they last considerably longer.
Is it hypoallergenic?
We do not make that claim. If you have a known nickel allergy, choose sterling silver or stainless steel, and check with a doctor if you are unsure.
Orders and returns
Can I cancel?
Yes, free of charge within 24 hours. After that, use the returns process.
Do I pay for return shipping?
No. You have 30 days from delivery, and we email you a free prepaid return label. Exchanges are accepted.
Can I return a name necklace?
Only if it arrived damaged or we made the mistake. Personalized items are otherwise final sale.
Does it arrive gift wrapped?
Items described as gift sets arrive in a box with their printed card. Other items arrive in a plain pouch or box.
Who runs festiviaz?
festiviaz is an online store operated by HELM COMMERCE LLC, a Kentucky limited liability company. See our About Us page.
Something is wrong with my order.
Email support@festiviaz.com with your order number and a photo, or call +1 948-261-7395. We answer email within 1 business day.