The most common question we get is where the parcel is. The honest answer starts before the order: knowing where stock ships from explains almost everything about the timeline.
Where it ships from
Our stock is made and dispatched by a supplier warehouse in China. We do not hold inventory in the United States, and there is no US warehouse behind this site. Parcels travel from that warehouse to you, and are handed to USPS for the last leg of the journey.
We put that on the shipping page, the About page and here, because it is the single fact that most changes what you should expect. A site that hides it is not doing you a favor.
What happens between order and delivery
- Processing, 3 to 5 business days. The order is checked and picked, personalized items are made, and the parcel is handed to the carrier. Orders placed after 6:00 PM Mountain Time start the next business day.
- Transit, 8 to 12 business days. International transit, customs, and then USPS for the final distance to your address.
The total is 11 to 17 business days. Business days exclude weekends and US public holidays, so roughly three calendar weeks is a fair mental estimate.
Why tracking goes quiet
A tracking number is issued when the label is created, not when the parcel moves. That gap is why tracking can sit unchanged for 3 to 5 business days at the start. It is the single most common reason people write to us, and in almost every case the parcel is moving normally.
Duty and customs
Duty is already covered and you will not be asked for money on delivery. If anyone contacts you asking for a payment to release a festiviaz parcel, it is not from us.
What we would rather you knew before you buy
If you need something for a birthday next week, we are the wrong shop for that order. The timeline above is real and we would rather lose the sale than have a gift arrive after the day. Order about a month ahead of the date and you have a comfortable margin.
Full details, including shipping costs ($7.95, free on orders of $60 or more) and what happens if a parcel goes missing, are in the Shipping Policy. If your order is outside the window above, email support@festiviaz.com and we will trace it.